Where to go for IT Help

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I.T. Department's online "walk-in" clinic.

You can book a 30 minute appointment. You will need to install Teams. \

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Information on 2FA

You will need 2FA (2 factor authentication) to access some online services at McGill

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​Athena

If you get locked out of your Athena account, if you do not receive your new password contact a Client Services representative for assistance at 

(514) 398-6200 .

Be sure to specify that you are trying to access your Athena student portal.

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If you need IT support 514-398-7878  Minerva (e.g. your McGill ID and password)

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If you have a problem with your personal computer, a host may have advice but it is best that you contact a friend, family member or computer technician to help you.