Where to go for IT Help

McGill has excellent IT student support. These are the most popular links:

Welcome to IT Support
About McGill IT services, make requests, get help and report issues

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IT Department's online clinic
Book a 30-minute appointment. You will need to install Teams.

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Information on 2FA
You need 2 Factor Authentication to access some online services at McGill

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Walk-in help desk
See an IT specialist in person (10 am to 6 pm) at the McLennan library

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Student Zoom Account
Access your McGill Zoom account and set up a meeting.

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Microsoft 365 for McGill Students

Access the free Office apps and OneDrive storage

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​Athena

If you get locked out of your Athena account or do not receive your new password contact a Client Services representative for assistance at 

514-398-6200. Be sure to specify that you are trying to access your Athena student portal.

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If you need IT support for Minerva (your McGill ID and password) call 514-398-7878.

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If you have a problem with your computer, a host may have advice but it is best to contact a friend, family member or computer technician to help you.